Complaints Policy
We want our service to meet your expectations. If you have a concern or complaint about any aspect of our service, we want to know what mistakes we made and identify how we can improve to ensure that we meet your expectations in future. Our aim is to learn from any feedback we receive and improve the service we provide to our patients.
We will deal with complaints courteously and promptly and aim to resolve the matter as quickly as possible.
Making a complaint
If you wish to make a complaint or simply let us know how we could have done better, please contact [Anne Foster], our Complaints’ Manager:
- By telephone on [0161 430 3547]
- By email at [romileydentalpractice@gmail.com]
- By letter to [Anne Foster, Romiley Dental Practice, 91 Compstall Road, Romiley]
- In person.
The Complaints’ Manager usually works at the practice [8.30 am til 5.30 pm Monday to Friday] and will endeavour to be available during these times. You may find it more convenient to make an appointment with Complaints’ Manager to ensure that [she] can dedicate sufficient time to meet with you.